Effective Date: 08-SEP-2023

At GROCERY BIDS SERVICES PVT LTD, we understand that circumstances can change, and you may need to cancel your order. We aim to provide a fair and transparent cancellation policy to accommodate your needs while ensuring the smooth operation of our platform. Please read the following cancellation policy carefully:

Cancellation Approval by Admin: Cancellation requests, whether they are initiated by vendors or customers, must receive approval from the admin.

Vendor Initiated Cancellation:

Vendor's Right to Cancel: Vendors on our platform reserve the right to cancel an order in the following situations:

1. Unavailability of the ordered product or service due to unforeseen circumstances.
2. Inaccurate or incomplete product or service listings.
3. Technical errors or issues that prevent the fulfillment of an order.
4. Non-compliance with our platform's terms and conditions.

Notification: In the event of a vendor-initiated cancellation, the vendor will promptly notify the buyer of the cancellation and provide a clear explanation.

Refund: If a vendor cancels an order, the buyer will receive a full refund for any payments made for the canceled order.

Buyer Initiated Cancellation:

Buyer's Right to Cancel: Buyers may request the cancellation of an order for the following reasons:

1. Change of mind before the product or service has been delivered or performed.
2. Non-compliance with the vendor's terms and conditions or product/service description.

Cancellation Window: Buyers are kindly requested to initiate cancellations within a reasonable time frame, typically within 5 minutes of placing their order

Vendor Approval: Vendor approval is required for buyer-initiated cancellations. Vendors have the discretion to accept or deny cancellation requests based on their individual policies.

Refund: If the vendor approves the cancellation, the buyer will receive a refund in accordance with the vendor's refund policy. Please refer to the specific vendor's refund policy for details.

Refund Processing:

1. Timing: Refunds for canceled orders will be processed promptly, usually within 2 business days after the cancellation is approved.

2. Payment Method: Refunds will be issued using the same payment method used for the original purchase.

3. Partial Cancellation: In cases where only part of an order is canceled, the refund will be calculated based on the canceled portion of the order.

Special Note: If the delivery personnel are en route, and in situations where the customer does not acknowledge a call attempt within a 30-minute window or mistakenly designates an address more than 2 kilometers distant from the accurate delivery location, no refund will be issued, and the full order amount will be liable to incurring a penalty.

Dispute Resolution:

In the event of a dispute related to cancellations or refunds, users are encouraged to resolve the matter amicably through our platform's dispute resolution process. If an agreement cannot be reached, the dispute will be resolved in accordance with Indian law.

Changes to Cancellation Policy:

GROCERY BIDS SERVICES PVT LTD reserves the right to modify this cancellation policy at any time. Users will be notified of changes through our platform. Continued use of our platform after the effective date of changes constitutes acceptance of the updated cancellation policy.

Contact Us:

If you have any questions or concerns about our cancellation policy, please contact us at [email protected]

By using our platform, you acknowledge that you have read, understood, and agreed to this Cancellation Policy and our Terms and Conditions.

Regards

Grocery bids